We have compiled a list of the most frequently asked questions from our valued customers regarding E-Bike ownership, purchase expectations, and our returns policy. Answers to these queries can be found below.
Where can I compare all of the E-Bike models?
Click here to compare the different models in our lineup.
This article offers comprehensive details on the features of our product range, including motors, top speed, batteries and range.
Ensure you take the Find My E-Bike Quiz and Bike Fitting Guide to gain more insight into our lineup.
Can I test-ride a bike?
We don’t offer this service just yet but we will very soon.
Sign up for our newsletter for the latest updates about Bandit.
Do Bandit E-Bikes have gear-shifting systems?
All of our E-Bikes are built with gearing systems. For your convenience, we have provided an overview of the gear-shifting system used in each of our models. Click here to learn more.
Shimano 7-speed gearing system and thumb shifter:
Pacer, Sailor, X-Trail Urban, X-Trail Pro, X-Trail Lite, and Forerunner.
Shimano 10-speed gearing system and thumb shifter:
AX 11-speed gearing system and thumb shifter:
Traveller and Wanderer.
How do I charge my battery?
Do E-Bikes require maintenance?
Regular adjustment and maintenance are necessary to ensure the safety of your E-Bike. To learn more about bike maintenance, cleaning, and adjustments, check out our article here.
Which bike would fit me?
The best E-Bike is the one that suits your riding style, body type, height, and needs. Below are two recommended resources for anyone considering buying an E-Bike.
Bike Fitting Guide:
Check out our Bike Fitting Guide to help you find a bike that best suits your height.
Get specific product details about our E-Bike lineup here.
Does my bike need to be adjusted when it arrives?
For optimal safety and enjoyment, it is essential to have a certified and reliable bike mechanic perform a tune-up within the first 50-100 miles of riding your E-Bike. This tune-up should include necessary adjustments to the brakes, spokes, derailleur, and tires, ensuring an optimal riding experience.
Click here to discover our Repair Network to locate services offered in your vicinity. To learn more about adjustments and maintenance schedules, click here.
Where can I find the serial number on my bike?
The Serial Number of your E-Bike can be found on the box it was packaged in. It can also be found stamped above the front fork. For security reasons, we strongly suggest that owners keep a record of this Serial Number in the unlikely event of theft.
Do E-Bikes work in cold weather, rain, or on hills?
While Bandit E-Bikes were designed to operate in a multitude of terrains and weather conditions, we highly suggest that owners take the necessary precautions to clean and maintain their E-Bike. Furthermore, we advise riders to read our article on riding safely for an optimal riding experience. Click here to learn more.
Additionally, riders who ride in wet conditions should clean, maintain, and properly store their E-Bike as water damage will void the warranty. For more information, check out our Bike Cleaning Guide and Rust and Electrical Damage Prevention Guide.
Does Bandit sell accessories or replacement parts?
We sell accessories and replacement parts for all our bikes.
Click here to explore our Accessories page.
Click here to check out our Replacement Parts page.
Payment, Returns, Company Information
What payment methods do you accept, and do you offer financing?
We accept debit or credit cards (Visa, MasterCard, AMEX, and Discover), Shop Pay, Amazon Pay, PayPal, and Google Pay.
We also offer financing for our E-Bikes, click here to learn more.
How can I contact Bandit?
If you need support on specific issues or can't find your answer in the Help Center, please email email@example.com for further assistance.
How can I get updates about new Bandit product releases?
Bandit was created for people - who like us - care about aesthetics and performance. We’re dedicated to building and designing innovative new products to release to the market.
Stay in touch with the latest Bandit news by signing up for our email newsletter here, or follow us on Instagram and Facebook.
Does Bandit have sales or offer discounts?
As a direct-to-consumer business, we strive to provide our customers with quality products at competitive prices. To stay up to date on sales and discounts, sign up for our email newsletter here, or follow us on Instagram and Facebook.
What is your return policy and do you offer a warranty?
If you need to return a Bandit product, click here to request a return.
Click here to learn more about our return policy.
For more details on warranties, click here.
What E-Bike Regulations should I be aware of?
Be sure to familiarize yourself with the regulations pertaining to E-Bike ownership and usage before you start riding.
Click here to learn about E-Bike regulations.